Shipping time
Your order will be processed within 24 hours of placing the order and will be shipped within 1-5 business days after placing the order. If you order on Saturday or Sunday (including holidays), then your order will be processed on the next working day. We only ship from Monday to Friday.

Shipping Area
Our delivery services are currently only available to locations within the continental United States.
Overseas territories are excluded. Delivery to the following states is not supported: PR, AK, HI, GU, AA, AE, AP.

Methods for shipping
We use UPS or USPS as a shipping method, And observe UPS or USPS holiday hours.

Arriving time
Your order is expected to be delivered to you within 5-15 working days after it is sent out. However, the estimated time is not the exact time. The exact time depends on the working hours of your local post office and the customs jurisdiction strategy. At the same time, due to the epidemic, your parcel may also be delayed. Please refer to the actual logistics tracking for the specific time.

Shipping cost
Due to logistics costs, we will charge a shipping fee of US$0.00 for each order. When placing an order, you can view the details of the order charges. We will bear the rest of the cost by ourselves. The entire price is the product price plus the shipping cost. If you have any questions, please email us

Return policies
If you’re not completely satisfied you can return the items within 30 days of the order date. We will give you a full refund by the same method as your original payment for your order if the items were faulty. If you need a replacement, We can also reship to you in the first time.

Order tracking
The order status can be tracked by yourself. After your order leaves our warehouse, we will send you an email to inform you that your package has been shipped and accompanied by the tracking number of the order. You can log it within 24 hours after receiving the email. Check your order on the official website, because it takes time for the logistics provider to update the information. If there is no update, you can send us an email to check the details

Tax collection
Our shop does not charge any taxes and fees. We only charge product fees and logistics fees. You can check the bill details on the payment page. If you are charged by the local post office, you will need to bear it yourself. We are not responsible for it

Good communications
It’s important to us that you’re happy with your purchase in our shop and that the products fit your needs, If you have any questions with shipping. please contact us via e -mail support@zoonfamily.com.